Return Policy

We accept returns for incorrect items supplied and warranty issues. Visit our resolution centre for all Warranty and Payments.

Faulty, Wrong or Damaged Item Supplied.

If an item is delivered faulty or damaged, it will be replaced or refunded. Please notify us within 30 days of delivery. Proof of purchase will also need to be provided.

If you receive the wrong product from 2NDS Appliances, the item will be replaced and shipped at our cost unless if the wrong item was ordered by the client. If we have an incorrect product, description, photos or information on our website that lead to the incorrect purchase, at our discretion 2NDS Appliances will wear the cost. If it is no fault of 2NDS Appliances, the client is responsible for and cost associate in returning the goods and delivery of correct item.

Warranty Issues.

Items requiring warranty, the client must notify 2NDS Appliances detailing the issue, date of purchase and serial number if required. 2NDS Appliances will warrant all goods supplied by 2NDS Appliances. Where a third-party is responsible for warranties, the manufacturer terms and conditions will apply, 2NDS Appliances will assist with warranty claims with third-party where possible.

Client is responsible for all costs to return the item to 2NDS Appliances or the third-party manufacture, 2NDS Appliances will pay to return postage of the item to the client.


  • If no manufacturing fault is found, then the client is responsible to pay for postage both ways.

Change of Mind.

2NDS Appliances will accept Change of Mind returns within 7 days of delivery date as long as the product is in original condition and with any special packaging which will allow for the product to be resold. Upon return, you will receive a credit for 100% of the products price. Any cost incurred by 2NDS Appliances will be deducted from the credit.


  • Toilet / Sanitation products that have been opened or installed.
  • Electronic components, unless in original sealed packaging.
  • Items that are not stock items and were specially ordered for client.
  • Items been installed, modified or used.

Returns Procedure.

To initiate a return please contact 2NDS Appliances via email with your invoice number and reason for return. We will issue a Return Authorisations or Dispute number which must be returned with the goods.

Shipping Policy

2NDS Appliances utilise multiple shipping partners.

Australia Post, Couriers Please and Fastway. Clients are more than welcome to organise their own freight. Shipping details and freight company labels is the responsibility of the client to supply.

2NDS Appliances offer Express post, the client can chose to uplift the freight to express if required at their cost

2NDS Appliances will supply tracking information where applicable, tracking details are assigned to your sale and can be tracked online.

2NDS Appliances aims to process all orders the same Business day of purchase, cut off time for same day dispatch is 3pm. Where public holidays fall within, the parcel will be dispatched next business day.

We make sure all our items are carefully wrapped and protected for a safe delivery.